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    Service

    Position：Home page >Services >Five-star Service

    SERVICE INTRODUCTION

    Customer first, Win-Win Cooperation
    One-stop pre-sale, sale, after-sales
    Service strategy
    Service policy of cooperation with customers
    Quickly restore power supply for customers
    Service Commitments

    BASIS AND CLASSIFICATION OF AFTER-SALES SERVICE CERTIFICATION

    The "evalsuation criteria for after-sale services of goods" (GB/T27922-2011) standard is an evalsuation standard, and the purpose of certification is to identify excellence. The certification result is to prove that the enterprise has implemented after-sales service according to the standard and, and reached a certain height (star). It is a certification of the scoring system to measure the level of service ability according to the evalsuation score.

    Reach 70 points
    (including 70 points) or above, reach standard after-sales service
    Reach 80 points
    (including 80 points) or above, reach standard after-sales service
    Reach 90 points
    (including 90 points) or above, reach standard after-sales service
    Reach 95 points
    (including 95 points) or above, reach standard after-sales service

    FIVE-STAR SERVICE

    One-to-one
    Industry customer visits and customer return visits
    Voice improvements and reply
    One-to-one
    Thoughtful pre-sale, sales, and after-sale
    7X24 hours full service
    Professional field technical support
    Training based on customer needs
    Professional and efficient service team
    Service commitment to a quick response
    One-to-one
    Seamless service between telephones, WeChat, QQ, and Internet

    SERVICE PROCESS

    • Customer

    • Pre-sales service

    • In-sale service

    • After-sales service

    Business consulting
    Technical consulting
    Product selection and matching

    Order fulfillment
    Logistics and distribution
    E-commerce

    Communication/return view
    Request/feedback

    Return or exchange
    Field service
    Suggestions and complaints

    SCOPE OF SERVICES

    Technical service

    Technical consultationtechnical support and trainingcertificates and test reports field serviceproduct maintenanceproduct identification

    Business services

    Product inquirybusiness policy and process consultationpurchase channel, consulting service account servicequalification certificate and catalogue, consulting service suggestions, complaints and other servicesmultimedia online services

    Order Service

    Standard orderdelivery time inquiry and tracking document and product information inquiry delivery adjustment urgent ordersspecial orders customized business follow-uporder system and process training

    Logistics services

    Delivery servicesdelivery remindersreturns service carrier coordination services

    Self-service

    Inquiry servicedocuments download services self-service order

    Contact us

    Email: info.obd@zgdiheng.net

    Delixi customersBound phones, customer number

    Non-Delixi customers1#

    Dial 1 Product quality technical support
    Dial 5 Order processing
    Dial 6 Business policy consultation
    Dial 7 Complaints, suggestions and others

    Adhere to the "Customer First", provide professional and high-quality customer experience

    • 当前清单
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    电度表电子电表
    订货号：10055606
    品牌：天富平台登录注册
    系列：DDS606M260M4
    制造商型号：NH1-1000-200/3
    厂家订货号：ZJ10055606
    商品产地：浙江温州
    ￥64.00/个
    ￥64.00/个
    删除
    电度表电子电表
    订货号：10055606
    品牌：天富平台登录注册
    系列：DDS606M260M4
    制造商型号：NH1-1000-200/3
    厂家订货号：ZJ10055606
    商品产地：浙江温州
    ￥64.00/个
    ￥64.00/个
    删除
    电度表电子电表
    订货号：10055606
    品牌：天富平台登录注册
    系列：DDS606M260M4
    制造商型号：NH1-1000-200/3
    厂家订货号：ZJ10055606
    商品产地：浙江温州
    ￥64.00/个
    ￥64.00/个
    删除
    总共2件，共￥128.00
    • 全选
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    10055606XZ

    2020-06-03

    某先生

    177***1234

    清单1

    删除导出

      商品信息

      单价

      数量

      总价

      操作

       
      电度表电子电表
      订货号：10055606
      品牌：天富平台登录注册
      系列：DDS606M260M4
      制造商型号：NH1-1000-200/3
      厂家订货号：ZJ10055606
      商品产地：浙江温州
      ￥64.00/个
      2个
      ￥64.00/个
      删除

    10055606XZ

    2020-06-03

    某先生

    177***1234

    清单1

    删除导出

      商品信息

      单价

      数量

      总价

      操作

       
      电度表电子电表
      订货号：10055606
      品牌：天富平台登录注册
      系列：DDS606M260M4
      制造商型号：NH1-1000-200/3
      厂家订货号：ZJ10055606
      商品产地：浙江温州
      ￥64.00/个
      2个
      ￥64.00/个
      删除

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